IT Managed Services

Mquest Software Systems offers turnkey, IT Managed Service Solution that caters to the increasing demands of today’s IT industry. Operational Excellence and Operational Efficiency are two key parameters that drive the IT industry and Mquest Software’s Managed Service solution offers both OE’s through proactive IT management, best in class certified resources, proven ITIL practices and above all through our commitment to continuous improvement.

With Mquest Software’s managed service solution, we take care of your complete IT Services or specific components of your IT services end to end. With this comes our guaranteed service delivery, faster response times and improved predictability. Mquest Software works with customers to identify the current state of their IT environment and uses the IT managed service framework to come up with an ideal steady future state that is reliable, flexible and predictable – all this at a defined cost.

Mquest Software’s breadth of IT Managed Service Offering is represented in the diagram here.

ITMS Service Support & Service Delivery

Our Managed Service Offerings are driven by Service Level and Operational Level Metrics that are defined to increase customer satisfaction, reduce turnaround time and reduce operational costs. Mquest Software utilizes an onsite-offshore model for managed services delivery thereby ensuring round the clock support and reduced costs. We can take the entire gamut of IT services under the umbrella of an organization and manage them using Mquest Software’s Unified IT Management Model or take specific horizontal or vertical service offerings mentioned above and provide managed services around the same.

Our Engagement Model is driven by a consistent effort to improve. Our approach towards managed service engagement is depicted below:

Managed Service across layers – At a Glance

Aplication Management

Complete Application Operations, Maintenance Monitoring & Management of identified mission

Database Management

Database Setup, Database Maintenance & Management, Database Monitoring & Support

Storage Management

Storage Monitoring, Configuration, Tuning & Optimization, Backup Storage Management & Support.

Server Management

Server Monitoring, Security Management, Troubleshooting & Administration.

Network Management

Traffic & Intrusion Monitoring, Network Administration & Management.

Network Operation Center (NOC)

Continuous Remote Monitoring with Standard Escalation Services and Proactive Monitoring.

Why Mquest Software Systems

Mquest Software Systems is dedicated and passionate about managing and improving our customer infrastructure thereby offering high value add and predictability to our customers with lower costs. A summary of our value additions are given below:

  • Technical Expertise with high degree of Integrity
  • Provide Innovation investments to customer
  • Complete Access to Mquest Software Infrastructure COE
  • Onsite- Offshore Model for significant cost benefits
  • Improve the QOS and SLA on Service Delivery
  • Certified Resources
  • Help develop ITIL Service Models
  • Consult on developing Enterprise Architecture Strategies
  • Use best in class tools for various managed service offerings
  • One Stop shop for all your IT needs –providing holistic IT management.

Managed Cloud Services

Mquest Software offers Managed Cloud Services as part of its Managed Service solution. Our Cloud Managed Service offerings include:

  • Manage customer’s public cloud infrastructure and provide support
  • Manage customer’s private cloud infrastructure and provide support
  • Manage customer data and backup in Mquest Software’s Cloud Infrastructure

Mquest Software partners with public cloud providers like Microsoft and Amazon to offer complete solutions on Azure or AWS. Our in depth knowledge on these cloud offerings both on the IaaS, PaaS and SaaS areas makes us a unique partner to envision, plan, implement and manage your complete cloud strategy for your enterprise – server, storage, application, data, mobile solutions etc. all the way to Big Data, IoT, Machine Learning etc.